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FAQ

FAQ

Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits :
• Save your address and details for faster shopping
• Manage your account details, order history and email preferences and see order status.

We accept the Cash on Delivery  payment method
But We do not accept cheques and cannot take orders over the phone or via email

Yes, you can cancel your order if it is waiting for the status of shipment. Please note that orders in the state of shipment cannot be canceled, and you can refuse to receive it when the shipping representative communicates with the delivery. For the orders that have been delivered, you can create a return request from your account according to the return policy.

The regular delivery time ranges from two to eight days

To increase customer satisfaction, the seller accepts the returned products in the following cases:
- The product is not the one that was ordered
- The product is defective


In addition, the seller declares that he has a legal obligation, which saves the customer 14-30 days in which he has the right to change his mind without the need to give reasons.
However, a customer cannot return products from these categories:
Lingerie, swimwear, gym and sleepwear
Perfumes, jewelry and sexual health products
Products shipped from abroad.
• In the event that the customer changes his mind about the product, it must be returned in the same original condition.
Example: For mobile phones, the phone must be returned in its original condition, so you can sell it again to a new customer, the merchant will not receive the product if it is opened, and it will be returned back to the customer.


Unfortunately, the product cannot be returned after 30 days of receiving it. If there is a guarantee, you can go to the brand's maintenance center.

No, the product must be returned in its original condition in which it was received. In the event that you receive a damaged shipment, please make sure to mention this when requesting the return.